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The password management industry is huge and it is only going to get bigger with some estimates predicting that the market will be worth $2.98bn by 2025. Unfortunately, it seemed like the issue had not been resolved for everyone as some customers still tweeted that they were unable to access the services. Our apologies for any inconvenience caused and thank you for your patience.”

Then on Tuesday January 21, LastPass tweeted, “The intermittent connectivity issues that occurred this morning EST have been resolved. This was an opportunity LastPass’ competitors jumped on. Some, like 1Password, openly began to pitch its services to the affected customers. Others threatened that they would take their password management services elsewhere. Better start interviewing bankruptcy lawyers now, if you aren’t already,” one user tweeted. And they were quick to vent their frustration. This has been resolved and all services are now functional,” LastPass said.īut that did not seem to be the case as some users were still left unable to log in to their accounts. “After a thorough investigation, we’ve identified and resolved the login errors caused by a bug in a recent release impacting a small set of users. At this time no service issues have been identified.”Ī few hours later, the company tweeted that the issue had been resolved. That lasted until Monday January 20 when LastPass tweeted, “We are aware of and actively investigating reports from some LastPass customers who are experiencing issues and receiving errors when attempting to log in. However, LastPass seemingly did not want to acknowledge that there were any issues and said that the company’s IT team could not see any problems. They said that when they had tried to access the service a message told them that an error had occurred and that they should try again later. The company advised its users to change their passwords after the attack.Password management company LastPass faced a lot of angry customers over the weekend who were unable to access their passwords.Ĭustomers alerted the company on Twitter as early as January 16. While LastPass insisted that user information was not stolen, the attackers did gain access to encrypted versions of passwords. In 2015, LastPass also suffered from a data breach after a hacker was able to gain access to the company’s servers. Last year, Google Project Zero researcher Tavis Ormandy disclosed two security flaws plaguing the popular password manager, including one that would allow an attacker to steal “password for any domain.” LastPass worked quickly to fix the issue, but nevertheless, it existed and put users at risk. While the app is often recommended as an additional layer of security, it has run into its fair share of troubles over the years that have made some users turn away from it and seek alternatives. Instead of requiring a user to remember tens or hundreds of passwords that contain long strings of odd characters, users simply remember a single master password that allows them to login to their account and access the stored passwords. LastPass is intended to be a service that can generate and securely store a user’s passwords. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative.

The company was acquired by LogMeIn in 2015 for $110 million.

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LastPass, a free password manager with some premium features, boasts at least seven million users. International Business Times has reached out to LastPass for more information. Thank you all for your patience, and our apologies again for any inconveniences caused.”

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Our team will continue to monitor to ensure full service. In a tweet, the company stated, “The intermittent connectivity issue is now resolved. LastPass claimed to have fixed the issue with its service at 12:17 p.m. “Our apologies for the inconvenience, and thank you for your patience in the meantime.” “We are aware of the intermittent connectivity issue and working to address ASAP,” LastPass acknowledged in a tweet. With the service not responsive, users are unable to retrieve passwords stored in the password manager. What gives, when do we start talking customer refunds?- marty novak February 21, 2018Īccording to users, the issue appears to be affecting all platforms including mobile devices and desktop computers.

Theres no turning back, so careful with that reset button Reset: Delete Your Account Click Delete to start the process of permanently and irreversibly deleting your. This lets you create a new master password, but you lose everything youve saved so far in LastPass. System inaccessible, yet you have NOTHING on status. Set up LastPass all over from the beginning using the same email address.

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